Idea 4 Ways to Ask Great Questions To Customers Did you know that your ability to ask great questions during interactions with customers is one of the single most important factors in customer loyalty? It’s true! And yet, many of us are terrible at it. Not only are we bad at asking questions, but even worse at listening.
Idea Brieferr is the Feedback Analysis Tool You Need to Ship Great Products You've been gathering customer feedback for years. I know — because I was there, too. The surveys. The one-on-one interviews. The comments on support tickets. You're on it! But then, you ship the product and end up scratching your head months later, wondering what you did wrong — and how you can
Guide Are You a People Person? This Gives You an Objective Way to Find Out You've spent time designing, writing, and implementing an employee survey—but are you getting any real insights from that data? If you haven't been using Feedback Analysis Platforms (FAPs) like Brieferr to crunch your numbers, you probably aren't. Use case with Rocher Group. Rocher Group employee survey.Brieferr is a
Idea Open-Ended Customer Feedback Questions: Get Ideas For New Products and Services There are lots of ways to gather customer feedback to improve our products and services, including surveys and focus groups. But one of the most effective methods is asking customers for open-ended responses, often in the form of a customer review. According to an Aberdeen Group study [1], 90% of
